Syracuse University Library offers a digital reference service. the site is http://library.syr.edu/research/askus/index.php
The site offers many ways for a user to contact a research librarian. A user can send a text message with their question to a reference librarian and receive a message back with help.
Also available is an instant messaging program which a user can have a live conversation with a research librarian during the hours that the librarian is online.
Another option is the Ask Us 24/7 service. It is service of cooperating New York State libraries. It is available 24 hours a day and it provides live chatting with a reference librarian not necessarily from the Syracuse University library.
A reference librarian form Syracuse university as also available by phone. While it is not computer based it does provide instant chatting with a reference librarian
Finally, there is an email option in which a user can email a research librarian and receive a response within 1 business day.
Ref: http://library.syr.edu/research/askus/index.php
I am curious to know how the public library systems compare to college libraries? How has digital referencing aided in the overall usage of libraries to a measurable degree? And how will libraries keep up with social media systems in the future?
ReplyDeleteThank you for giving us a good one example of the real librarys that has a digital reference service system using inside. It make me clear more about the feature of digital reference and how useful of it. In my opinion, this new type of library srevices provide a lot of convenient to use the library in this present-day for every user.
ReplyDeleteI found an interesting website that is attempting to collect older digital media for its archives. It has millions of archives, but it's very difficult to find specific things. The website is www.archive.org . Have you ever used this?
ReplyDelete